Terms and Conditions

1. Content and Liability

1.1 The content of this website has been compiled with meticulous care and to the best of our knowledge. However, we cannot guarantee the absolute accuracy, completeness, or currency of the information provided.

1.2 We are solely liable for our own content on these web pages in accordance with applicable statutory provisions. It is important to note that we are not obligated under these provisions to monitor third-party information that is merely transmitted or stored on our website, nor are we required to investigate circumstances suggesting illegal activity.

2. External Links

2.1 The sole responsibility for the content of linked external websites (websites of third parties) rests with the operators of the linked pages. At the time of linking, no infringements were apparent to us. Should we become aware of any legal violations, we will remove the respective link immediately.

3. Intellectual Property

3.1 This website and its content—including text, images, artwork, publications, downloadable guides, and original visual assets—are subject to copyright. Unless expressly permitted, any form of utilization, reproduction, distribution, or processing of copyrighted works on this website requires our prior written consent.

3.2 Individual reproductions of a work are permitted solely for private, non-commercial use.

3.3 Unauthorized use of copyrighted material is punishable under national and international legislation. All trademarks belong to their respective owners.

4. Products, Orders, and Pricing

4.1 All prices listed on the website are displayed in Euros (€) and include applicable Value Added Tax (VAT / BTW) unless stated otherwise. Shipping costs are calculated and added at checkout.

4.2 Product offers, prices, and stock availability are subject to change without notice.

4.3 Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel an order in cases of non-payment, incorrect shipping details, inventory unavailability, or pricing errors.

5. Shipping and Delivery

5.1 Physical goods (such as books and prints) are shipped from the Netherlands to the delivery address specified at checkout.

5.2 Delivery times provided are estimates and non-binding. We are not responsible for delays caused by postal services,customs clearance processes, or third-party carriers.

5.3 For international orders outside the European Union, the buyer is solely responsible for any applicable customs duties,import taxes, or local administrative fees imposed by the destination country.

6. Cancellation and Return Policy

6.1 Physical Products: Standard sales of physical publications and goods are considered final upon dispatch. In accordance with EU statutory rights, consumer buyers have the right to withdraw from a purchase within 14 days of receipt, provided the item is returned unused, undamaged, and in its original condition and packaging.

6.2 Return Shipping: Return shipping costs and the risk of loss or damage during transit are the sole responsibility of the buyer. Returned items that arrive damaged or missing original packaging will not be accepted for refund.

6.3 Digital Goods & Downloads: Sales of downloadable digital products (such as digital guides or PDF resources) are final and non-refundable once the download link or file has been delivered or accessed.

6.4 Workshops & Educational Services: Bookings for workshops, online courses, or educational study sessions are subject to seat capacity. Workshop tickets are non-refundable after purchase. If a registrant cannot attend, transfers to another person may be permitted upon written notice prior to the event date.

7. Governing Law and Dispute Resolution

7.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Netherlands,excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

7.2 Any disputes arising out of or in connection with these terms or the use of the website shall be submitted to the exclusive jurisdiction of the competent court in the Netherlands.

8. Contact Information & Studio Details

For questions regarding these Terms and Conditions or your orders, please contact:

Studio Facchinato

Email: hello@gretafacchinato.com

Location: Den Haag, The Netherlands

KVK / Business Registration: 69335206

VAT / BTW ID: NL002509640B54